Answers to common application questions.
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Common questions
How do I start an application?
Select Check eligibility on the home page, enter your name and mobile number, and complete the guided five-step application.
How do I check my application status?
Open Track application or your customer account and enter the registered mobile number. Your portal displays current progress and outstanding actions.
Which documents may be requested?
Typical documents include PAN, Aadhaar, address proof, income proof, bank details and a photograph. The exact requirement can vary by lender and profile.
Where can I see a payment request?
Any fee request issued for your application appears in the customer portal with the invoice and payment instructions.
Can I change my registered mobile number?
Contact support with your application number and the new number. Changes are verified before the portal is updated.
How long does an application take?
The guided form usually takes a few minutes. Assessment and document review depend on the lending partner.
Is loan approval guaranteed?
No. Approval, loan amount, interest rate, tenure and disbursal are decided by the relevant lending partner after assessment.
Does applying cost anything?
No fee is charged to submit an application. Any charge that applies to a specific request is shown in the portal before you pay.
Still have a question?
Our team can look at your application and tell you exactly what is needed.